Policy

Refund & Service Delivery Policy

1. Service Delivery
Service Timeline: Upon the confirmation of your order, the service will be delivered within 3 business days. You will receive a notification via email once your order has been processed and is ready for delivery.
Delivery Methods: The service or product will be delivered electronically to the email address provided at the time of purchase, unless otherwise stated.
Delays: In the event of unforeseen delays, we will notify you immediately and provide an updated delivery timeline.

2. Refund Policy
Eligibility for Refunds: We offer refunds on services/products under the following conditions:

If the service or product is not delivered as promised.
If the service or product is significantly different from the description.
If there are technical issues that prevent the use of the product or service.
Non-Refundable Services: Certain services/products, such as digital downloads or personalized services, may be non-refundable. Please refer to the product description for more information.

Refund Request: To initiate a refund request, please contact us within 14 days of your purchase. Include your order number and a brief description of the issue. Our team will review the request and respond within 3 business days.

Processing Refunds: If your refund request is approved, we will process the refund within 7 business days. The refund will be applied to the original payment method used during the purchase.

3. Contact Us
For any questions related to our Refund & Service Delivery Policy or to request a refund, please reach out to us at:

Email: pfmcloud58@gmail.com
Phone: +601124973952
Business Hours: 9 am to 5 pm
Contact Information
If you have any inquiries, concerns, or require assistance, please don’t hesitate to contact us:

Email: support@cloudbyteservices.com
Phone: 01124973952
Office Address: I Zen Kiara 1, Jalan Mont Kiara, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Business Hours: Monday – Friday, 9 am – 5 pm